If you’ve ever landed on a website and wondered who’s actually behind it, you’re not alone. Most of us check an About Us page before we trust a brand, buy a product, or sign up for something new—it’s the sanity check before we hand over either money or information. So, getting your About Us page right is one of those things that can make a difference, even if it’s in the background.
Why Do You Even Need an About Us Page?
An About Us page isn’t just a nice-to-have; it serves a real purpose. People use it to figure out if you’re trustworthy, if your story lines up with what you’re selling, or if you seem legit at all. It should help someone see who’s behind the business and what you’re about, without making them dig through a bunch of sales lingo or fluff.
The goal? Build trust. Give visitors a sense of confidence that your brand is run by real people with real expertise, not just some faceless, robotic company.
So, Who’s Reading This Stuff?
It helps to picture the actual humans who’ll be landing on your page. Maybe it’s new customers, investors, partners, or job seekers. Each will come with their own questions: “Do these people know what they’re doing?” or “Do their values match mine?” Think about those questions as you write.
If your business is a small creative studio, expect customers who care about personal touches. If you’re an app or tech company, your audience might be more curious about your credentials or company culture. Your About page is where you get ahead of those questions.
Start With a Straightforward, Interesting Introduction
People decide quickly whether to keep reading. A good About Us page doesn’t waste time. Start with a clear, friendly opening that gives someone a reason to stick around.
A simple line like, “We’re a bunch of coffee-obsessed friends who wanted better beans,” beats a paragraph of buzzwords. Get to the point, and don’t be afraid to show a little personality.
Tell Your Story—But Don’t Ramble
Every company, no matter how simple, has some sort of origin story. Maybe you started in your garage, or perhaps you took over a family business. Some timelines will be detailed, others just a handful of key events.
List the milestones that matter. For example, “In 2018, we shipped our first order. Two years later, we hit our first 1,000 customers.” You don’t need every twist and turn, but people do want to know how you got to where you are.
If you have photos from those early days—or even an awkward group shot—use them. They show you’re human and have a past worth sharing.
Why Do You Exist? Mission and Vision, Explained Simply
You’d be surprised how many About pages skip the “why.” A plain-spoken mission statement matters. Don’t try to sound like everyone else. If you’re passionate about making eco-friendly clothing, say it. If you exist because you couldn’t find decent dog biscuits, that’s your mission.
Vision shifts things to the future. Where do you want the company to go? “One day, we hope to make sustainable options the default, not the niche.” Keep it honest and realistic.
Introduce the People—Not Just the Titles
Ever notice how you’re more likely to trust a company when you can see who’s running things? List your main team members, but keep bios short. Two lines about what they do, one interesting personal tidbit, and maybe a quick quote if it fits.
Add casual headshots, or even photos of people doing their jobs. Skip the stock images; real is better.
If you’re a solo founder, writing your own bio in first person (“I started this company in 2017…”) makes it feel much more approachable.
What Makes You, You? Show Your Values and Culture
Every brand has values—even if you haven’t written them down. Are you all about customer service? Transparency? Or maybe you value curiosity and creative risk?
List your core values. But go a step further: explain how you actually practice them. For example, “We care about learning, so we hold a monthly lunch-and-learn where anyone can teach a skill.” That makes things feel real instead of staged.
Give a quick sense of your culture too. Maybe you’re remote-first, or you support team volunteer days. Even small details can add warmth.
What Sets You Apart?
No one wants to read the same lines as on every other About Us page. So what’s different about you? Is it your process, your background, your approach to customer service?
Awards help, but so do unique experiences. “Our founder spent ten years as a pastry chef in Paris before starting the bakery.” Or, “We guarantee responses to every support ticket within 24 hours—no exceptions.”
Highlight a few recognitions, press mentions, or customer testimonials, if you have them. They’re proof you’re not the only one who thinks you’re doing something well.
Add a Few Images—But Use the Right Ones
Text is great, but most people remember pictures. Add a handful of photos—your team at work, your workspace, even your product in real life. Short videos work too, especially if they show the people or process behind the brand.
Be consistent with the look of your images: same color palette, logo, or vibe as the rest of your website. This doesn’t need to be fancy, but a sense of connection with your overall branding helps make you memorable.
Make It Easy to Reach You
Once a reader gets this far, they might be eager to contact you or learn more. Don’t make them hunt for an email, phone number, or social handles.
List your contact options clearly. These could include an email, LinkedIn, Instagram, physical address, or whatever makes sense. Throw in a quick call-to-action—something like, “Interested in working with us? Get in touch here.”
Keep it friendly and open. People engage when they feel invited, not just sold to.
Don’t Forget About SEO and Mobile Users
We’re all reading from our phones now, so if your About Us page isn’t mobile-friendly, people are missing out—or bouncing right away. Use short paragraphs, readable fonts, and check that images resize for small screens.
Sneak in your main keywords too, but naturally. If you’re a small business consultant in Toronto, phrasing like, “We’re a Toronto-based business consultant” helps Google connect the dots. Don’t force them in at the expense of readability.
Keep Things Fresh—Review and Update Regularly
Even the best About Us page goes stale if you ignore it. People notice when you mention an “upcoming product launch” that shipped two years ago.
Set a reminder to review this page every few months. Add new team members, edit outdated info, or drop in recent wins. If you get repeat questions from users, see if those questions should be addressed up front here.
Some companies even ask for direct feedback on the About Us page. It can be as simple as a quick survey or inviting readers to share suggestions. Your audience might spot something you’ve missed.
Bottom Line: A Down-to-Earth Story Always Wins
The best About Us page isn’t the flashiest or longest. It’s the one that lets someone see who you are, how you work, and what you care about. People want a real story—not spin.
Use straightforward wording and images that feel authentic. Don’t overthink it, and don’t be afraid to update things as your story changes.
That’s really all an About Us page needs. And when it’s done well, you might be surprised by how many people actually read—and remember—it.
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